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FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR RETURN POLICY?

We will gladly accept returns within 14 days of purchase. Please make sure that all tags are intact and that the original jewellery packaging is included and undamaged. Refunds will be made to the original payment method used when purchasing. For items purchased in-store, please return to the store where purchased. Unfortunately, due to hygiene reasons, we cannot accept returns or exchanges on earrings. For more information, please see our full returns policy here

WHAT ARE THE PAYMENT OPTIONS?

We accept all major debit and credit cards. We also accept Apple Pay & Paypal.

IS YOUR JEWELLERY HYPOALLERGENIC?

Here at Lai Jewels, we pride ourselves on the quality of our pieces. We are pleased to announce that all of our sterling silver pieces are lead & nickel free.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes! We proudly ship worldwide! International Shipping is £10 or FREE for orders over £100.

DO YOU OFFER FREE DELIVERY?

Yes, we offer FREE shipping for all UK orders over £50. For orders under £50 there is a fixed £3.95 standard shipping fee.

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